printer is set to work offline. In this event nothing can print because the device is offline. When a printer icon is colored light grey, the printer is likely set offline. In the "See what's printing" window, clicking on the "Printer" menu item produces a drop down menu. The "Use Printer Offline" selection appears about three lines from the bottom of this menu. Since Windows 7® is context sensitive and displays only the possible menu selections appropriate, the "Use Printer Offline" menu selection is often not visible. To place the device online, please un-check the "Use Printer Offline" menu item.
Check 4: Many printing problems are caused by the loss of connection between the computer and the printer. To check the printer connection on Windows 7® you again click on the "Start" button and open "Devices and Printers".
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To verify the computer's connection to the printer you select the "Ports" tab. The "Ports" tab identifies the port that connects the computer to the printer. When the printer is connected by a USB cable to the computer, the port label identifies a USB port. Sometimes unplugging a USB cable and plugging it into a different USB port re-establishes the connection between the computer and the printer.
Driver programs connecting Windows to the printer port may not be functioning properly with Windows. In this case reinstalling the latest printer driver programs can resolve this issue. The driver programs must typically match exactly the version of Windows on the computer. Often separate driver programs are used for the 32-bit and 64-bit versions of Windows®. The latest driver programs are found at the printer manufacturer's website.
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Similar to any other network connected printer, a wireless printer must have the IP address match the address used by the TCP/IP port on the computer. Sometimes the printer may be identified by name and not by IP address. If the name is correct, a test page should print on the printer. When a test page does not print, the most direct resolution of the problem may be re-installation of the printer. This would require the original printer installation CDs or a download of the installation software from the printer manufacturer's website.
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